"Simplify wherever possible" - Tony Chiapetta
As an entrepreneur for almost 20 years, Tony Chiappetta's mission is to change the IT game to people first, instead of focusing on fixing tech problems. Whether Chiappetta's company runs a client's IT division or complements a client's dedicated IT team, the less is more mantra has been a game-changer. That especially has been the case over the last 12 months, since COVID-19 forced most employees to work from home. Two years after graduating from the University of Southern California in 2000, Chiappetta decided to leave the corporate world and go into business for himself with AMC Modern IT.
He reached out to 1000 people, cold calling people directly from the Yellow Pages before landing his first client, an older real estate agent who says Chiappetta reminded him of his younger self. Chiappetta went from charging hourly rates as a 23-year-old to eventually monitoring systems and backup systems on a daily rate to building a team of 24 employees in 2014.
That year, Tony's company was trying to plug tech holes, pull all-nighters and solve an overwhelming amount of problems. So, Chiappetta devised a list of 400 items that prevented downtime and security breaches, as well as created client-specific documentation, such as a detailed new user set-up and removal process for each client. He then created a dedicated role in his organization to continuously review the checklist and found he was preventing 80% of reactive issues that once plagued his clients.
Without reactive issues, time was now focused on creating IT strategies for his clients. This new process required a lot more time so, Chiappetta was forced to raise rates exponentially which left him with 19 clients from an original pool of hundreds and dropped his employee counts from 24 to eight.
But eventually, the smaller pool of clients became a much bigger one and his team began to rebuild as well. Now, Chiappetta and his firm are global with employees and clients around the world.
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